Our featured partner of the month is Crown Information Management, a valued Shred Nations partner since 2008. We are honored to work with a company that values customer relationships and provides exceptional customer service.
We were able to learn more about Crown Information Management from President Jay Burns. Find out what Crown Information Management is doing to exceed shredding expectations.
How or why did you get into the shredding business?
I have always known I wanted to own my own business. My father is an entrepreneur and I guess it’s just in my blood. Out of college I went to work for a large corporation to obtain as much information on the day to day management of a company. When I decided to make the move to starting my own business, I considered several options. The reason I chose shredding is I knew it would allow me to provide a needed service while at the same time protecting and giving back to my own community.
How has your business changed over the years?
Crown has been in the industry since 2003. In this time we have acquired 3 companies and have two separate locations. We have watched many companies come and go in the marketplace. We have been very careful, to make sure our service level can match our growth, so we continue to thrive. In 2012 we moved into our new corporate headquarters. The change in square footage went from 1,500 square feet to 30,000 square feet. This is also the year we expanded our services into records storage and changed our name to Crown Information Management.
What makes your company unique?
I think the one thing that sets us apart is the attitude of our employees. Our employees all have a unique quality, in that they are eager to take ownership of their position. Everyone really wants to do what’s best for the company and for the customer. It shows in the length of tenure for our staff, most with 5 or more years. This great group of people is committed, to providing the best possible experience, for our customers, while maintaining high levels of trust and security.
What is your business philosophy?
“Take care of your employees and your customers, and they will in turn take care of you.”
Thank You Crown Information Management
Thank you Crown Information Management for your continued devotion to secure document destruction and your hard work to satisfy your employees and customers alike. We appreciate your efforts to provide secure and convenient shredding services to everyone!