Demand for document destruction services is at an all-time high, driven by high identity-theft rates and new rules requiring businesses to properly dispose of personal information.
Companies large and small, homegrown and from other states, are stepping up to meet the need. But while the shredding blitz has provided an economic boon, it also is causing concern among some longtime operators. Their worries: No state or federal agency regulates the industry.
Companies largely police themselves, guided by a nonprofit trade group based in Phoenix called the National Association for Information Destruction Inc., or NAID. Some industry watchers fear that unscrupulous firms could pose as shredders, persuade businesses to hand over papers, and steal all kinds of information.
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